There are a number of avenues a consumer can take to purchase a trampoline, and many are tempted to purchase from their neighborhood discount retailer. While the immediate benefit is often cost-savings, inferior quality and safety, and poor customer and warranty support are often long-term drawbacks.
Buying directly from the trampoline manufacturer, or a manufacturer's authorized dealer, has 10 great benefits:
1. Product Availability - Buying directly from the manufacturer or their dealers gives you full access to the company’s entire product portfolio. Downstream suppliers usually carry only part of the product line, which may or may not contain the best trampoline model for you.
2. Latest Product Versions - Newer trampoline models usually have improved safety features. Get the latest version of a product by dealing directly with the manufacturer or an authorized dealer.
3. Accountability - Store brands can come from the low price manufacturer of the day. Now you see them, now you don’t! When you purchase from the manufacturer or an authorized dealer, you are ensured a more stable relationship.
4. Customer Support - Manufacturers’ customer service employees, or the sales representatives at authorized dealers, are generally more knowledgeable than retailers about their products. Since they are responsible for their products end to end, there’s no confusion on how and where to get help.
5. Warranty Service - Unlike store brands, there’s no guessing on where to call for warranty issues, and you’ll usually receive prompter service.
6. Product Knowledge - The manufacturers’ sales people, or the sales representatives at authorized dealers, have expert knowledge of their products’ features and limitations. Their staff can help you decide on the right trampoline and accessories for you.
7. Delivery - Of necessity, manufacturers deliver product directly to your door. This can be superior to picking up a large trampoline yourself or incurring costly delivery fees.
8. Parts - Manufacturers are in the best position to provide miscellaneous parts should the need arise. This can mean the difference between repairing and replacing a unit.
9. Accessories - Manufacturers and their dealers will have a full line of trampoline accessories for their products. This can substantially enhance the value of your system.
10. Pricing - Buying direct from the manufacturer, or their dealer, can represent substantial savings because the product has not been through multiple mark-ups.